Terms of service

Ordering

You can order through the app for pickup or delivery. An order is placed with us once your payment has been confirmed. Prices are in Australian dollars and include GST.

Our menu and opening hours can change, and items can sell out. If something you ordered is unavailable, we will contact you and refund that item or the whole order.

Pickup and delivery

Pickup and delivery times are estimates and can be affected by how busy the shop is. Delivery is available within our delivery area for the fee shown at checkout, and we may contact you if an address looks outside that area.

Cancellations and refunds

If you need to change or cancel an order, call the shop as soon as you can. We can refund an order that has not been prepared yet. Once food has been prepared we are unable to offer a refund, except where the order was not what you received or was not of acceptable quality, in which case contact us and we will make it right.

Royal Rewards

• Points and stamps are personal to your account and have no cash value.
• They are earned on qualifying orders and can be redeemed for the rewards shown in the app.
• We may correct a points or stamps balance if there has been an error, or if an account is used to abuse the program, and rewards may change or be withdrawn over time.
• Deleting your account permanently removes your points, stamps and tier.

Roxy, our AI assistant

Roxy can help you choose and customise a meal, but AI answers can be wrong and are a guide only. Always check the price, items and details shown on your order before paying, and call us if something looks off.

Using the app fairly

Please place only genuine orders, keep your account details secure, and do not attempt to disrupt, copy or misuse the app, the menu content or other customers' accounts.

Our content

The Royal Kebab name, logo, menu, photos and written content belong to us and may not be copied for commercial use without our permission.

Liability and your consumer rights

Nothing in these terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law. Where our food or service is not of acceptable quality, our liability is limited to replacing the order or refunding what you paid for it.

Governing law

These terms are governed by the laws of Victoria, Australia.

Changes to these terms

We may update these terms as the app changes. The version shown here applies to your orders and your account from the date above.