Privacy policy

Who we are

Royal Kebab is a kebab shop in Lyndhurst, Victoria. In this policy, "we", "us" and "our" mean Royal Kebab, and "the app" means our website and mobile app where you browse the menu, order, and collect Royal Rewards.

What we collect

We only collect what we need to serve you:

• Your name, email address and password when you create an account. If you sign in with Google, Google shares your name and email address with us. We never receive your Google password.
• The phone number and delivery address you give us when you place an order.
• Your orders, including what you ordered, when, and how much you paid.
• Your Royal Rewards activity: points, stamps, tier and reward redemptions.
• Basic technical information that keeps the app working, such as which pages are used and what happens when something fails.

Payments

Card payments are processed by Stripe. Your card details are entered on Stripe's secure payment page and are never seen or stored by Royal Kebab. We receive confirmation that a payment succeeded, along with the amount and the order it relates to.

How we use it

• To prepare, hand over or deliver your order and to send you a receipt.
• To run Royal Rewards, including your points, stamps and reward redemptions.
• To answer your questions and resolve problems with an order.
• To keep accurate sales and stock records for our own reporting.

Roxy, our AI assistant

If you chat with Roxy, the messages you send are processed by an AI service so that Roxy can reply. Please do not share payment details, passwords or other sensitive information in the chat.

Who we share it with

We use a small number of service providers: Stripe for payments, our app hosting and database provider, and delivery drivers or platforms where a delivery order requires it. We do not sell your personal information, and we do not share it for advertising.

Storage on your device

The app keeps your cart, your light or dark preference and your sign-in session in your browser's local storage so the app works the way you left it. Clearing your browser data removes them.

How we protect it

Staff accounts are protected by sign in, and access to customer and order information is limited to staff who need it. We keep order records while they are needed for accounting and legal purposes, and loyalty records while your account is open.

Your choices

You can ask us to correct your details, or delete your account, at any time. The Settings page in the app has a Delete account option that sends us a deletion request, after which an owner removes your profile, order history and Royal Rewards card. You can also contact us directly and we will action it.

Children

The app is not directed at children under 16, and we do not knowingly collect their personal information.

Changes to this policy

If we change how we handle your information we will update this page and change the date shown above.